Our customer service department is available Monday thru Friday 9:00 am - 5:00 pm Pacific Standard Time. The customer service representative will not accept email orders - all orders must be placed by phone or online through our secure shopping cart. Order related inquiries may be addressed via email at CustomerService@HeavyTshirt.com or by phone at 1-855-452-0400.
Exchanges must be made within 30 days of your order date. Item(s) must be in the same condition as it was received, i.e. item(s) must not be worn or washed; all tags must be present, garment wrinkle free, smoke free, no pet hair, not soiled, etc.
Item(s) will be inspected before processing an exchange. If items are returned after the 30 days, buyer waives the right to a refund or exchange. Seller maintains the right to evaluate each return on a case by case basis and may consider the exchange based on individual circumstances.
To exchange: Return the items you want to have replaced to the address above. Please include a detailed message with your shipment providing the details of the item(s) you would like in return.
If clearance sale items are returned - buyer waives the right to a refund or exchange.
If damaged, worn, dirty/soiled or wrinkled items are returned - buyer waives the right to a refund or exchange. If returned items do not pass inspection we reserve the right to charge, 15% or more as a re-stocking fee.
Only one coupon may be used per order unless otherwise stated in the individual offer. All coupons apply only to orders placed on HeavyTshirt.com - If an expiration date is listed, the coupon expires at 11:59 PM PST on the date of expiration unless stated otherwise. To redeem a coupon, one must enter the coupon code at the time of checkout, requests to apply coupon discounts after an order is placed will not be granted. Most coupons, unless stated otherwise, apply only to full priced merchandise. Coupons cannot be used to purchase gift certificates and do not apply to shipping. Coupons do not apply to special sections of the site like closeout sales and private sales.