Shipping and Returns Policy

Shipping & Returns

Our customer service department is available Monday thru Friday 9:00 am - 5:00 pm Pacific Standard Time. The customer service representative will not accept email orders - all orders must be placed by phone or online through our secure shopping cart. Order related inquiries may be addressed via email at CustomerService@HeavyTshirt.com or by phone at 1-855-452-0400 or (949) 492-5630.

General Terms and Conditions:

    • Ordering Policy:

      We are able to accept orders placed online via our web site or by phone. We accept MasterCard, VISA, Discover and American Express. Your security is important to us so we use secure server software (SSL) that encrypts your credit card and personal information.

    • Shipping Policy:

      We strive to ship all products within 24 hours. Order delivery takes 3-5 business days on average, depending on the shipping method you have chosen. Please note: During the months of the coronavirus (Covid-19), customers have reported unexpected shipping delays with the USPS. Please review the information provided for more details. https://about.usps.com/newsroom/covid-19/


    • Shipping Insurance

      We've partnered with Redo, a package protection and tracking solution, in order to give our customers the best possible shopping and delivery experience. 
      Checkout+ provides low-cost shipping protection and free returns within the USA. In the event that your package is lost, stolen or damaged while in transit, it can be replaced at no extra cost to you. Upon approval, we can issue a refune or store credit if your items are out of stock. 

      You can start a claim here.

      If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

      If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

      Please inspect your order when it arrives and file any claim within 30 days of the delivery date.

      If you bought Package Protection before Jul 24 2026, please file a claim with Route's team here.

    • International Orders: 

      Due to increased fraudulent activity in the recent years, we have certain safety measures in place. We require that the issuing bank for credit cards used provide address verification in order to process successfully. Your billing address must match what the bank has on file for the card being used. If your bank does not use address verification, you may want to try paying through PayPal.

    • Return Policy (Exchanges/Store Credit/Refunds):

      Customer satisfaction is very important to us. If you are not completely satisfied with your purchase, you may return any unworn and unused regularly priced items that are in the original condition within 30 days of purchase for a full refund. Items must not be washed or worn; all tags (if any) must be present, garment wrinkle free, smoke free and no pet/human hair. Items showing signs of wear, washing, stains, or marks may not be eligible for a refund/exchange. Item(s) will be inspected before processing a return. 


      You can start a return request here. 


      Shopperss that opted in for Checkout+ will have free returns and a shipping label will be provided to you. Those of you that opted out of package protection (and free returns) will be responsible for shipping fees for items being returned or exchanged. If you opt for an exchange rather than a refund, HeavyTshirt.com will pay for the cost to get the exchanged shirts back to you.
      If you did not opt for Checkout+, send merchandise prepaid via USPS or UPS to:

      Heavyweight Collections, Inc.
      3303 S, El Camino Real
      San Clemente, CA 92672

      Please include a detailed message with your shipment. Also, you may want to consider buying insurance as we are not responsible for lost shipments. Upon receiving the returned items, it may take up to 2 weeks for us to process and issue an exchange or refund.

      If items are returned after the 30 days, buyer waives the right to a refund or exchange. Seller maintains the right to evaluate each return on a case by case basis and may consider the exchange based on individual circumstances.

      If a returned item is deemed unsuitable for a return, Heavyweight T-shirts reserves the right to refuse a refund. 

      NOTE: Customers outside of the US and Canada, the customer is responsible for their own returns/exchanges and will have to pay all shipping charges.

  • Sale and Discounted Merchandise

    Please note that all clearance sales are final and we do not accept returns or exchanges on them. This includes web purchases, sample sales, and showroom sales.

    If clearance sale items are returned - buyer waives the right to a refund or exchange.

  • Product Condition

    If damaged, worn, dirty/soiled or wrinkled items are returned - buyer waives the right to a refund or exchange. If returned items do not pass inspection we reserve the right to charge, 15% or more as a re-stocking fee.

 

Coupon Policy:

Only one coupon may be used per order unless otherwise stated in the individual offer. All coupons apply only to orders placed on HeavyTshirt.com - If an expiration date is listed, the coupon expires at 11:59 PM PST on the date of expiration unless stated otherwise. To redeem a coupon, shopper must enter the coupon code at the time of checkout, requests to apply coupon discounts after an order is placed will not be granted. Most coupons, unless stated otherwise, apply only to full priced merchandise. Coupons cannot be used to purchase gift certificates and do not apply to shipping. Coupons do not apply to special sections of the site like closeout sales and private sales.